An account goes on credit hold, or services are suspended, when invoices are overdue. Pay the overdue amount and let us know, and we'll restore the services.
- Log in to portal.ozhosting.com (or portal2.ozhosting.com if the email came from our Microsoft 365 billing).
- Go to Billing > My Invoices and pay every invoice marked Overdue or Unpaid.
- Call Accounts on 1300 467 843 (option 2), or reply to the email, so we can lift the hold.
If you can't pay the full amount now, call Accounts before the suspension date. We'd rather agree a plan than switch off your email or website.
If you've already paid by bank transfer, send us the remittance with the invoice number so we can match it.