View and pay an invoice
- Log in to portal.ozhosting.com (or portal2.ozhosting.com for Microsoft 365).
- Go to Billing > My Invoices. Unpaid invoices are marked Unpaid.
- Open the invoice and choose Pay Now.
Every invoice email also has a link straight to the invoice.
What happens when an invoice is due
- Due date: we charge the card on your account. If that fails, we try again on days 7, 14 and 21.
- Day 1, 7 and 14 overdue: we email a reminder.
- Day 10 overdue: a $14.95 late fee is added.
- Still unpaid: services can be suspended until the account is paid.
Most declined payments are an expired card. Update your card and the next retry will go through, or pay the invoice straight away with Pay Now.
Why was I charged this amount?
- Renewals: services renew automatically for the same term (monthly or annual). The invoice is raised before the renewal date.
- Part-period charges: if you add or upgrade a service partway through a term, the first invoice covers only the days left in that term.
- Price changes: some prices follow supplier, registry or exchange-rate changes. We give notice as set out in our terms.
Refunds and disputes
If a charge looks wrong, call Accounts on 1300 467 843 (option 2) or raise a ticket and choose Accounts and invoices. Include the invoice number. Refunds follow our terms and conditions and your rights under Australian Consumer Law.