- Is it just you? Try the site on your phone using mobile data. If it loads there, the problem is your office network or browser.
- Is there an outage? Check service status.
- Is the hosting paid and the domain active? Overdue invoices suspend hosting, and an expired domain takes the site offline. Check Billing > My Invoices and Domains > My Domains in portal.ozhosting.com.
- Did anything change? A plugin update, a theme change or a nameserver change is the usual cause. Undo the last change and test again.
- Is the domain pointing to us? If you recently changed nameservers or DNS, changes can take up to 24 hours to spread.
"Your connection is not private" or another SSL warning
- Free Let's Encrypt certificate (Plesk): log in to Plesk, open Websites & Domains, choose SSL/TLS Certificates and renew or reissue the Let's Encrypt certificate. It fails if the domain doesn't point to our server.
- Paid SSL certificate: we issue the renewal after the renewal invoice is paid. Check Billing > My Invoices. Certificates now last a maximum of 200 days, so expect to install a reissued certificate about twice a year.
- Mixed content warning: the site loads some images or scripts over http. Update those links to https.
Still down? Raise a ticket with the web address, the exact error and when it started, or call 1300 467 843 (option 1).