We are introducing a new helpdesk system to improve our customer support
Posted by Support Team on 05 October 2019 01:31 PM
As part of our continuous effort to give you a better experience, we are in the process of migrating our customer support processes to Freshdesk.
We strive to take full advantage of the powerful capabilities and best-practices in Freshdesk, to give you a better support experience.
How does this make a difference to you?
Not much changes in terms of how you get in touch with us.
Following options will still be available;
You can send us an email to firstname.lastname@example.org, and our support system will automatically create a ticket on your behalf.
You will also be notified of our responses and status changes to your tickets via email as well, and you can send out your replies directly. The first time you send us a support query, you will receive an email with activation
Our support engineers will be available to engage with you via Live Chat directly off the following sites;
Submit a Ticket via Support Portal
Visit our Support Portal and lodge a ticket directly via the "New Support Ticket" option.
Note: When you lodge a ticket for the first time with the new Support Helpdesk system an account will be automatically created for you to manage your tickets in future.
Going forward, you can check the status or add comments to your support queries here. We are actively populating our support portal with FAQs and solutions in our knowledge base, so you can help yourself to how-to's and instructions.
We will provide you further updates as we get closer to launch.