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IMPORTANT NOTICE – New Credit Card Payment System - 1st AUGUST 2019
Posted by Support Team on 01 August 2019 08:11 AM

Note: This information only affects you if you pay your OzHosting.com charges via Credit Card

We have now officially activated our new Payment Gateway service.

The service is powered by Stripe which provides a highly secure, powerful and compliant payment gateway that is trusted by thousands of Australian businesses. Our partnership with Stripe allows us to provide the latest comprehensive security followed by a rigorous compliance structure to ensure that your credit card is highly protected.

What happens to my current credit card on file?

Your existing credit card details have been removed as our Automation System will no longer hold the credit card details

What do I need to do now?

You will be required to log into your OzHosting Control to add your credit card details again.

How do I add my credit card again?

We have put together a basic article to show you how to add a credit card.

Click here to access -> How to Add a New Credit Card

What is the $1 charge when I add my credit card?

To verify the authenticity of your credit card a pre-auth check is performed in real-time. During this process a temporary $1 charge is made against your card and then immediately refunded but the system.

How do I pay an existing order with my new credit card?

Great question, just follow the article we created below to complete the order.

Click here to access -> How to Pay Outstanding order with New Card

Is there still a credit card handling fee?

Yes, the existing 0.9% surcharge will still apply to all credit card transactions.

Who do I contact if I need further help?

If you are having troubles accessing your OzHosting Control Panel or following our Knowledgebase Articles you can contact our Accounts Team via the following methods

Live Chat – Jump on our Website between 7am and 7pm and click on the Chat button that will appear

Phone – Call 1300 467 843 between 8:30am and 5:30pm, Mon – Fri and Press Option 2 to speak to Accounts

Email – Please send an email to accounts@ozhosting.com



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