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IMPORTANT NOTICE – New Credit Card Payment System - 1st AUGUST 2019
Posted by Support Team on 01 August 2019 08:11 AM

Note: This information only affects you if you pay your charges via Credit Card

We have now officially activated our new Payment Gateway service.

The service is powered by Stripe which provides a highly secure, powerful and compliant payment gateway that is trusted by thousands of Australian businesses. Our partnership with Stripe allows us to provide the latest comprehensive security followed by a rigorous compliance structure to ensure that your credit card is highly protected.

What happens to my current credit card on file?

Your existing credit card details have been removed as our Automation System will no longer hold the credit card details

What do I need to do now?

You will be required to log into your OzHosting Control to add your credit card details again.

How do I add my credit card again?

We have put together a basic article to show you how to add a credit card.

Click here to access -> How to Add a New Credit Card

What is the $1 charge when I add my credit card?

To verify the authenticity of your credit card a pre-auth check is performed in real-time. During this process a temporary $1 charge is made against your card and then immediately refunded but the system.

How do I pay an existing order with my new credit card?

Great question, just follow the article we created below to complete the order.

Click here to access -> How to Pay Outstanding order with New Card

Is there still a credit card handling fee?

Yes, the existing 0.9% surcharge will still apply to all credit card transactions.

Who do I contact if I need further help?

If you are having troubles accessing your OzHosting Control Panel or following our Knowledgebase Articles you can contact our Accounts Team via the following methods

Live Chat – Jump on our Website between 7am and 7pm and click on the Chat button that will appear

Phone – Call 1300 467 843 between 8:30am and 5:30pm, Mon – Fri and Press Option 2 to speak to Accounts

Email – Please send an email to

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Posted by Support Team on 04 July 2019 11:14 AM

On the 1st August 2019, will be switching to a new Payment Gateway provider which will allow us to deliver some exciting platform upgrades throughout the new year.

As part of the switch to the new Payment Gateway provider, you will be required to update your Account by adding your Credit Card details once again. When the credit card is added again it will create a "secure token" which will be used for processing future payments.

As we will then only hold the token issued by your bank, we will no longer ID customers by asking for “last 4 digits of card” as we will no longer hold this information. Failure to update your account after the change has been implemented will result in orders and renewals failing to provision.

You will receive a notification sent via email to confirm once the new Credit Card Processing changes have been implemented so you can then login and update your account.

If you have provided a Mobile number on your Account, you will receive an SMS to remind you to log into your account to update add your Credit Card.

Please Note: Changes need to be done after 1st August 2019

If you have any questions regarding the upcoming changes to the Payment Gateway please send an email to or call +61.289162100


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From 1st January 2019, the prices for Microsoft Online Services will increase by 8%  

How does this effect me?

New Subscriptions
provisioned on or after 1st January 2019, will be subject to new pricing.

Existing Subscriptions receive price protection during their term which is normally twelve months from the start of paid subscription. Additional seats to an existing subscription after 1st January 2019, will be at the previous billing price which remains in place for the remaining twelve month term purchased before 1st January 2019.

Renewals will be subject to the then current prices as determined by the pricelist at the time of renewal

Products Impacted:
Microsoft Office 365
Microsoft Business 365
Microsoft Azure
Microsoft Dynamics

for more details or email

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IMPORTANT NOTIFICATION: .au Domain name transfer | Registrar Update
Posted by Support Team on 04 January 2017 03:57 PM

IMPORTANT NOTIFICATION: Domain name transfer | Registrar Update

Due to recent corporate restructure, Melbourne IT ('s .au domain partner) will transfer its partner business to TPP Wholesale, another member of the Melbourne IT Group.

As part of this move we are required to formally change the Registrar of Record on domains registered via Melbourne IT on 08/02/2017. TPP Wholesale will become the new Registrar of Record and will continue to manage the domains for you.

Affected domain owners will shortly receive an email from Melbourne IT to inform of the upcoming changes.

This transfer will be completed automatically with no disruption to existing services and no action is required from our affected customers.

There will be no costs incurred as part of this transfer, or changes made to any details relating to the domain name(s) (other than the 'registrar of record' for your domain name).

Please note that all registrars must comply with the .au Domain Name Suppliers' Code of Practice and the auDA's transfers policy.

As per auDA requirements, Melbourne IT will send a reminder email seven (7) days prior to the transfer.

If you have any questions associated with this transfer, please contact us via email or call +61.289162100

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OzHosting are teaming Up with DropMySite!
Posted by Ben Paterson on 18 January 2016 10:40 AM

At OzHosting we know how vital your website is to the growth and sustainability of your business!
Your website may have been created many years ago and is now the accumulation of countless edits and additions to content.
That makes it very valuable, particularly when you add the cost of its creation to the cost of all the amendments!

So, how well are you protecting this investment?
If it was compromised 15 days ago, could you recover a complete copy of the last "good" version from 16 days ago?
If you cannot answer "yes!" to that question, read on... have have teamed up with the good people at Dropmysite to provide a service where you can do exactly that; recover your complete website files from a choice of multiple restore points.

Dropmysite provides a simple and easy to use interface for users to back-up your website and database. To back-up your website, all you need to do is enter your FTP or SFTP details and backups will be scheduled on a daily basis, how easy is that?

Databases can also be backed up by providing the hostname and the database username and password to connect to the server. Daily backups of the database will be taken to ensure you never lose your data again, and yes Dropmysite support MySQL Servers making it 100% compatible with your current OzHosting hosting plan.

“If my website goes down, is it difficult to retrieve my files from Dropmysite?” 

Not difficult at all, Dropmysite has an easy to use one-click download feature that lets you access your back-up anytime and anywhere. Website backups are available as zipped files using the tar format for easy migration to any compatible web-hosting platform. Retrieving lost data or website files has never been simpler! 
“Are my files secure with Dropmysite?”
Of course! Dropmysite pays special attention to ensure that your backups are secure while backing up and when stored on our servers. Dropmysite ensures that the connection to your database is secure and all the backup data is encrypted using AES 256 encryption block cipher on servers we have located in a separate data centre to our website hosting platform. Both data centres are in Sydney. 
"Can Set This Up for me?"
If your website is hosted with us, then yes we can and it only costs $25 to set up and can then tick over at $3.00/month.
If not hosted with us we need the login credentials for your website, the setup cost is $35 and will take a little longer to complete.
If you are having trouble with your DropMySite, please view out Knowledge Base Articles for DIY solutions.

If you have any further questions please contact our friendly Support Team on (02) 8916 2100 - Opt #2

Please note; Our support are able to take care of this service for you as a Professional Service and will incur an additional one-off-payment fee

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